Shipping & Returns
Last Update: 07 June 2026
At PurePepSupply, we are committed to providing a reliable and efficient shopping experience. Please review our shipping and returns policy before placing your order.––
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, product launches, or promotional events, processing times may be extended.
Shipping Methods
We work with trusted shipping partners to deliver orders safely and efficiently. Available shipping options and estimated delivery times are displayed during checkout and may vary depending on your destination. Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
Delivery Times
Estimated delivery times are provided for convenience only and are not guaranteed.
Delivery may be affected by:
- Carrier delays
- Customs inspections
- Weather conditions
- Public holidays
- Incorrect shipping information
- Other unforeseen logistics issues
PurePepSupply is not responsible for delays caused by shipping carriers or customs authorities once an order has been dispatched.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. PurePepSupply is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
If you notice an address error after placing your order, please contact us immediately. While we will do our best to assist, we cannot guarantee modifications once an order has entered processing.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Returns & Refunds Policy
To qualify for a return, the following conditions must be met:
- The return request is submitted within the applicable return period.
- The item is unused and in its original condition.
- The original packaging is intact.
- Proof of purchase is provided.
Items that do not meet these requirements may not be eligible for return.
Non-Returnable Items
For safety and quality assurance reasons, the following items generally cannot be returned:
- Opened products
- Used products
- Products damaged after delivery
- Clearance or final sale items
- Gift cards (if applicable)
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be processed to the original payment method.
Please note that processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the return is the result of our error.
Incorrect or Damaged Orders
If you receive an incorrect or damaged product, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the shipping package (if applicable)
- A brief description of the issue
Our support team will review your request and work toward an appropriate resolution.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment or has been shipped, it cannot be canceled.